Frequently Asked Questions
Everything you need to know about styling your home with Pop Maison.
How long will it take for my furniture to arrive?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery's progress.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that return shipping costs may apply, and items must be in unassembled, like-new condition.
Do you offer assembly services for your furniture?
Most Pop Maison pieces are designed for easy DIY assembly and include all necessary tools. While we do not offer direct assembly services, our instructions are detailed and easy to follow.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for larger purchases.
Are your materials sustainably sourced?
At Pop Maison, we prioritize quality and responsibility. We work closely with our manufacturers to ensure that our woods, fabrics, and metals meet high durability and ethical standards.
What should I do if my item arrives damaged?
If your order arrives with any defects or shipping damage, please contact our support team within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.